/* ============================================================
   한국형 옴니채널 고객 상담 플랫폼 - 기본 스타일 시스템
   (기능 및 페이지 플로우 검증에 최적화된 와이어프레임 & 모던 레이아웃)
   ============================================================ */

:root {
  --primary: #2563eb;
  --primary-dark: #1d4ed8;
  --primary-light: #eff6ff;
  --kakao: #fee500;
  --kakao-text: #191919;
  --naver: #03c75a;
  --webchat: #8b5cf6;
  --facebook: #1877f2;
  --instagram: linear-gradient(45deg, #f9ce34, #ee2a7b, #6228d7);
  --line: #06c755;
  /* --whatsapp: #25d366; */
  --whatsapp: #075e54;
  --danger: #ef4444;
  --danger-light: #fef2f2;
  --warning: #f59e0b;
  --warning-light: #fffbeb;
  --success: #10b981;
  --gray-50: #f8fafc;
  --gray-100: #f1f5f9;
  --gray-200: #e2e8f0;
  --gray-300: #cbd5e1;
  --gray-400: #94a3b8;
  --gray-500: #64748b;
  --gray-600: #475569;
  --gray-700: #334155;
  --gray-800: #1e293b;
  --gray-900: #0f172a;
  --border-color: #e2e8f0;
  --font-family:
    -apple-system, BlinkMacSystemFont, "Apple SD Gothic Neo", "Pretendard", "Noto Sans KR",
    "Segoe UI", sans-serif;
}

* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

body {
  font-family: var(--font-family);
  background-color: var(--gray-50);
  color: var(--gray-800);
  line-height: 1.5;
  min-height: 100vh;
  display: flex;
  flex-direction: column;
}

/* 상단 시뮬레이터 퀵 바 */
.sim-bar {
  background: #1e1e24;
  color: #fff;
  padding: 8px 16px;
  font-size: 13px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 2px solid #3b82f6;
  z-index: 1000;
  flex-wrap: wrap;
  gap: 8px;
}
.sim-bar .sim-title {
  display: flex;
  align-items: center;
  gap: 8px;
  font-weight: 600;
  color: #93c5fd;
}
.sim-bar .sim-actions {
  display: flex;
  gap: 8px;
  align-items: center;
  flex-wrap: wrap;
}
.sim-btn {
  background: #2d3748;
  color: #e2e8f0;
  border: 1px solid #4a5568;
  padding: 4px 10px;
  border-radius: 4px;
  cursor: pointer;
  font-size: 12px;
  transition: all 0.2s;
}
.sim-btn:hover {
  background: #4a5568;
  color: #fff;
}
.sim-btn.active {
  background: #2563eb;
  color: #fff;
  border-color: #60a5fa;
  font-weight: bold;
}

/* 메인 네비게이션 헤더 */
.main-header {
  background: #fff;
  border-bottom: 1px solid var(--border-color);
  padding: 0 24px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  height: 60px;
  position: sticky;
  top: 0;
  z-index: 900;
}
.header-left {
  display: flex;
  align-items: center;
  gap: 20px;
}
.brand-logo {
  font-size: 18px;
  font-weight: 700;
  color: var(--primary);
  text-decoration: none;
  display: flex;
  align-items: center;
  gap: 6px;
}
.tenant-pill {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: var(--gray-100);
  border: 1px solid var(--gray-300);
  padding: 4px 12px;
  border-radius: 16px;
  font-size: 12px;
  font-weight: 600;
  color: var(--gray-700);
  text-decoration: none;
}
.tenant-pill:hover {
  background: var(--gray-200);
}
.tenant-select {
  appearance: none;
  -webkit-appearance: none;
  background: var(--gray-100)
    url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='6' viewBox='0 0 10 6'%3E%3Cpath d='M1 1l4 4 4-4' fill='none' stroke='%2364748b' stroke-width='1.5' stroke-linecap='round'/%3E%3C/svg%3E")
    no-repeat right 10px center;
  border: 1px solid var(--gray-300);
  padding: 5px 28px 5px 12px;
  border-radius: 16px;
  font-family: inherit;
  font-size: 12px;
  font-weight: 600;
  color: var(--gray-700);
  cursor: pointer;
  max-width: 240px;
  outline: none;
}
.tenant-select:hover:not(:disabled) {
  background-color: var(--gray-200);
}
.tenant-select:focus {
  border-color: var(--primary);
  box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.1);
}
.tenant-select:disabled {
  cursor: default;
  opacity: 1;
}
.header-nav {
  display: flex;
  align-items: center;
  gap: 4px;
  list-style: none;
}
.header-nav a {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 8px 14px;
  color: var(--gray-600);
  text-decoration: none;
  font-size: 14px;
  font-weight: 500;
  border-radius: 6px;
  transition: all 0.15s;
}
.header-nav a:hover {
  background: var(--gray-100);
  color: var(--gray-900);
}
.header-nav a.active {
  background: var(--primary-light);
  color: var(--primary);
  font-weight: 600;
}

.header-right {
  display: flex;
  align-items: center;
  gap: 12px;
}
.user-badge {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 13px;
}
.role-tag {
  display: inline-block;
  padding: 2px 8px;
  border-radius: 4px;
  font-size: 11px;
  font-weight: 700;
}
.role-tag.admin {
  background: #fee2e2;
  color: #b91c1c;
}
.role-tag.manager {
  background: #fef3c7;
  color: #b45309;
}
.role-tag.agent {
  background: #dbeafe;
  color: #1d4ed8;
}
.role-tag.personal {
  background: #f3f3f3;
  color: #8d8d8d;
}

.status-indicator {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  padding: 4px 8px;
  background: #f1f5f9;
  border-radius: 6px;
  cursor: pointer;
  border: 1px solid var(--gray-200);
}
.status-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  display: inline-block;
}
.status-dot.online {
  background: #10b981;
}
.status-dot.away {
  background: #f59e0b;
}
.status-dot.offline {
  background: #94a3b8;
}

/* 메인 컨테이너 */
.app-container {
  flex: 1;
  max-width: 1380px;
  width: 100%;
  margin: 0 auto;
  padding: 24px;
}
.app-container.full-width {
  max-width: 100%;
  padding: 0;
  height: calc(100vh - 100px);
  overflow: hidden;
}

/* 페이지 헤더 */
.page-title-box {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 24px;
  background: #fff;
  padding: 20px 24px;
  border-radius: 8px;
  border: 1px solid var(--border-color);
}
.page-title-box h1 {
  font-size: 20px;
  font-weight: 700;
  color: var(--gray-900);
  margin-bottom: 4px;
}
.page-title-box p {
  color: var(--gray-500);
  font-size: 13px;
}

/* 카드 & 박스 */
.card {
  background: #fff;
  border: 1px solid var(--border-color);
  border-radius: 8px;
  padding: 20px;
  margin-bottom: 20px;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.03);
}
.card-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 16px;
  padding-bottom: 12px;
  border-bottom: 1px solid var(--border-color);
}
.card-title {
  font-size: 16px;
  font-weight: 600;
  color: var(--gray-800);
}

/* 버튼 */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  padding: 8px 16px;
  font-size: 14px;
  font-weight: 500;
  border-radius: 6px;
  border: 1px solid transparent;
  cursor: pointer;
  transition: all 0.15s;
  text-decoration: none;
  line-height: 1.5;
  font-family: var(--font-family);
}
.btn-primary {
  background: var(--primary);
  color: #fff;
}
.btn-primary:hover {
  background: var(--primary-dark);
}
.btn-secondary {
  background: #fff;
  border-color: var(--gray-300);
  color: var(--gray-700);
}
.btn-secondary:hover {
  background: var(--gray-100);
}
.btn-danger {
  background: var(--danger);
  color: #fff;
}
.btn-danger:hover {
  background: #dc2626;
}
.btn-warning {
  background: var(--warning);
  color: #fff;
}
.btn-sm {
  padding: 4px 10px;
  font-size: 12px;
}
.btn:disabled,
.btn[disabled] {
  opacity: 0.5;
  cursor: not-allowed;
  pointer-events: none;
}
a[disabled] {
  opacity: 0.5;
  cursor: not-allowed;
  pointer-events: none;
}

/* 폼 요소 */
.form-group {
  margin-bottom: 16px;
}
.form-label {
  display: block;
  font-size: 13px;
  font-weight: 600;
  color: var(--gray-700);
  margin-bottom: 6px;
}
.form-input,
.form-select,
.form-textarea {
  width: 100%;
  padding: 9px 12px;
  font-size: 14px;
  border: 1px solid var(--gray-300);
  border-radius: 6px;
  outline: none;
  font-family: inherit;
  background: #fff;
}
.form-input:focus,
.form-select:focus,
.form-textarea:focus {
  border-color: var(--primary);
  box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.1);
}

/* 테이블 */
.table-wrap {
  overflow-x: auto;
}
.data-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 14px;
  text-align: left;
}
.data-table th {
  background: var(--gray-50);
  color: var(--gray-600);
  font-weight: 600;
  padding: 10px 14px;
  border-bottom: 1px solid var(--border-color);
}
.data-table td {
  padding: 12px 14px;
  border-bottom: 1px solid var(--border-color);
  color: var(--gray-800);
  vertical-align: middle;
}
.data-table tr:hover td {
  background-color: #fafbfc;
}

/* 채널 뱃지 */
.channel-badge {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 3px 8px;
  border-radius: 4px;
  font-size: 12px;
  font-weight: 600;
  flex-wrap: wrap;
}
.channel-badge.kakao {
  background: var(--kakao);
  color: var(--kakao-text);
}
.channel-badge.naver {
  background: var(--naver);
  color: #fff;
}
.channel-badge.webchat {
  background: var(--webchat);
  color: #fff;
}
.channel-badge.sms {
  background: #3b82f6;
  color: #fff;
}
.channel-badge.facebook {
  background: var(--facebook);
  color: #fff;
}
.channel-badge.instagram {
  background: var(--instagram);
  color: #fff;
}
.channel-badge.line {
  background: var(--line);
  color: #fff;
}
.channel-badge.whatsapp {
  background: var(--whatsapp);
  color: #fff;
}

/* 플랫폼 표시 (로고 아이콘 + 텍스트) */
.channel-platform {
  display: inline-flex;
  align-items: center;
  gap: 8px;
}
.channel-platform-icon {
  width: 20px;
  height: 20px;
  object-fit: contain;
}

/* 상태 뱃지 */
.badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 2px 8px;
  border-radius: 12px;
  font-size: 12px;
  font-weight: 600;
}
.badge-danger {
  background: var(--danger-light);
  color: var(--danger);
}
.badge-warning {
  background: var(--warning-light);
  color: var(--warning);
}
.badge-success {
  background: #ecfdf5;
  color: var(--success);
}
.badge-gray {
  background: var(--gray-200);
  color: var(--gray-600);
}
.badge-primary {
  background: var(--primary-light);
  color: var(--primary);
}

/* 알림 / 콜아웃 */
.alert {
  padding: 12px 16px;
  border-radius: 6px;
  margin-bottom: 16px;
  font-size: 13px;
  display: flex;
  align-items: center;
  gap: 10px;
}
.alert-info {
  background: #eff6ff;
  border: 1px solid #bfdbfe;
  color: #1e40af;
}
.alert-warning {
  background: #fffbeb;
  border: 1px solid #fde68a;
  color: #92400e;
}
.alert-danger {
  background: #fef2f2;
  border: 1px solid #fecaca;
  color: #991b1b;
}

/* 3단 인박스 레이아웃 */
.inbox-container {
  display: flex;
  /* height: calc(100vh - 98px); */
  height: calc(100vh - 60px);
  background: #fff;
  border-top: 1px solid var(--border-color);
}
.inbox-list {
  width: 330px;
  border-right: 1px solid var(--border-color);
  display: flex;
  flex-direction: column;
  background: #fff;
}
.inbox-list-header {
  padding: 14px;
  border-bottom: 1px solid var(--border-color);
  background: var(--gray-50);
}
.inbox-items {
  flex: 1;
  overflow-y: auto;
}
.inbox-item {
  padding: 14px;
  border-bottom: 1px solid var(--border-color);
  cursor: pointer;
  transition: background 0.15s;
  position: relative;
}
.inbox-item:hover {
  background: #f8fafc;
}
.inbox-item.active {
  background: #eff6ff;
  border-left: 4px solid var(--primary);
}
.inbox-item.urgent {
  background: #fff5f5;
  border-left: 4px solid var(--danger);
}
.inbox-item-top {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 4px;
}
.inbox-item-title {
  font-weight: 600;
  font-size: 14px;
  color: var(--gray-900);
}
.inbox-item-time {
  font-size: 11px;
  color: var(--gray-400);
}
.inbox-item-preview {
  font-size: 13px;
  color: var(--gray-600);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  margin-bottom: 6px;
}
.inbox-item-meta {
  display: flex;
  justify-content: space-between;
  align-items: center;
  font-size: 11px;
}

/* 대화 중앙 영역 */
.chat-main {
  flex: 1;
  display: flex;
  flex-direction: column;
  background: #f8fafc;
}
.chat-header {
  height: 60px;
  padding: 0 20px;
  border-bottom: 1px solid var(--border-color);
  background: #fff;
  display: flex;
  align-items: center;
  justify-content: space-between;
}
.chat-header-info {
  display: flex;
  align-items: center;
  gap: 12px;
}
.chat-messages {
  flex: 1;
  padding: 20px;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 14px;
  min-height: 0;
  scroll-behavior: smooth;
}
.chat-messages,
.inbox-items {
  scrollbar-width: thin;
  scrollbar-color: var(--gray-300, #cbd5e1) transparent;
}
.chat-messages::-webkit-scrollbar,
.inbox-items::-webkit-scrollbar {
  width: 8px;
}
.chat-messages::-webkit-scrollbar-track,
.inbox-items::-webkit-scrollbar-track {
  background: transparent;
}
.chat-messages::-webkit-scrollbar-thumb,
.inbox-items::-webkit-scrollbar-thumb {
  background: var(--gray-300, #cbd5e1);
  border-radius: 4px;
}
.chat-messages::-webkit-scrollbar-thumb:hover,
.inbox-items::-webkit-scrollbar-thumb:hover {
  background: var(--gray-400, #94a3b8);
}
.msg-bubble {
  max-width: 70%;
  padding: 10px 14px;
  border-radius: 8px;
  font-size: 14px;
  line-height: 1.4;
  position: relative;
}
.msg-bubble.customer {
  align-self: flex-start;
  background: #fff;
  border: 1px solid var(--gray-200);
  color: var(--gray-900);
}
.msg-bubble.agent {
  align-self: flex-end;
  background: var(--primary);
  color: #fff;
}
.msg-bubble.barge {
  align-self: flex-end;
  background: #7c3aed;
  color: #fff;
  border: 1px dashed #c4b5fd;
}
.msg-bubble.whisper {
  align-self: center;
  max-width: 90%;
  background: #fef3c7;
  border: 1px dashed #d97706;
  color: #92400e;
  font-size: 13px;
  padding: 8px 16px;
  border-radius: 6px;
}
.msg-meta {
  font-size: 11px;
  margin-top: 4px;
  opacity: 0.8;
  display: flex;
  justify-content: flex-end;
  gap: 6px;
}

/* 대화 입력창 */
.chat-input-box {
  padding: 14px 20px;
  background: #fff;
  border-top: 1px solid var(--border-color);
}
.chat-input-toolbar {
  display: flex;
  gap: 8px;
  margin-bottom: 8px;
  font-size: 12px;
}
.input-row {
  display: flex;
  gap: 10px;
}
.chat-input {
  flex: 1;
  padding: 10px 14px;
  border: 1px solid var(--gray-300);
  border-radius: 6px;
  font-size: 14px;
  resize: none;
  height: 44px;
}

/* 우측 상세/컨텍스트 패널 */
.inbox-aside {
  width: 320px;
  border-left: 1px solid var(--border-color);
  background: #fff;
  padding: 16px;
  overflow-y: auto;
}
.aside-section {
  margin-bottom: 20px;
  padding-bottom: 16px;
  border-bottom: 1px solid var(--border-color);
}
.aside-title {
  font-size: 13px;
  font-weight: 700;
  text-transform: uppercase;
  color: var(--gray-500);
  margin-bottom: 10px;
  letter-spacing: 0.5px;
}

/* 모달 */
.modal-overlay {
  position: fixed;
  top: 0;
  left: 0;
  width: 100vw;
  height: 100vh;
  background: rgba(15, 23, 42, 0.6);
  display: none;
  align-items: center;
  justify-content: center;
  z-index: 2000;
}
.modal-overlay.show {
  display: flex;
}
.modal-dialog {
  background: #fff;
  border-radius: 8px;
  width: 90%;
  max-width: 520px;
  box-shadow: 0 20px 25px -5px rgba(0, 0, 0, 0.2);
  overflow: hidden;
}
.modal-header {
  padding: 16px 20px;
  background: var(--gray-50);
  border-bottom: 1px solid var(--border-color);
  display: flex;
  justify-content: space-between;
  align-items: center;
}
.modal-title {
  font-size: 16px;
  font-weight: 700;
  color: var(--gray-900);
}
.modal-body {
  padding: 20px;
}
.modal-footer {
  padding: 14px 20px;
  background: var(--gray-50);
  border-top: 1px solid var(--border-color);
  display: flex;
  justify-content: flex-end;
  gap: 10px;
}

/* 그리드 시스템 */
.grid-2 {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 20px;
}
.grid-3 {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 20px;
}
@media (max-width: 900px) {
  .grid-2,
  .grid-3 {
    grid-template-columns: 1fr;
  }
}

.hide {
  display: none !important;
}

/* 스켈레톤 로딩: vinyl.js가 map()/bind() 처리 후 skel 속성을 제거함 */
.skelloadpartial [skel] {
  /* display: block; */
  min-height: 0.9em;
  background-image: linear-gradient(
    90deg,
    var(--gray-200) 25%,
    var(--gray-100) 50%,
    var(--gray-200) 75%
  ) !important;
  background-size: 200% 100%;
  animation: skelShimmer 1.5s infinite linear;
  color: transparent !important;
  user-select: none;
  pointer-events: none;
  border-radius: 4px;
}

.skelloadpartial [skel] * {
  opacity: 0;
}

@keyframes skelShimmer {
  0% {
    background-position: 200% 0;
  }
  100% {
    background-position: -200% 0;
  }
}